Ryan writes..
I know money talks, but I’ve been wondering if sending letters (actual, physical letters) to Dave/the Mets expressing positive feedback would help assure them they’ve made the right decision. I’ve heard that a general rule of thumb in the world of customer service is that for every physical letter received, there are 10 more people out there that feel the same way.
I don’t think I’m suggesting a letter-writing campaign, because that would be kind of artificial. What I’m envisioning is a little more organic – if you (the general you) like the changes, tell the Mets so; and because the medium is often the message, make the effort of sending them something they can hold in their hands and pin up by the coffee machine. It lifts spirits at my workplace when we can see such feedback, and I guarantee it will be received similarly in Flushing.
Great suggestion! As suggested I don’t want to start a campaign…but it’s always nice to send a Thank You Note.
So if you feel good, don’t just buy a jersey, send the Mets a note.
Here’s the link from which you can contact the Mets should you choose.
Thanks for the link. I sent them an email letting them know my thoughts on this. Wonder if they’ll even read it.
Wait a minute…you love the black…you didn’t complain to them about this did you?
They should thank you for knocking them into coherence.
They won’t get a thank you from me for putting me through a decade of horrible uniforms…and they never answered me when I complained multiple times about paying full price to park near the Unisphere and take a bus back to Shea to see a regular season game against the Yankees. I returned to my car after the game in pitch black, luckily I survived my way out of there. So they don’t get a note from me.
They have always gotten back to me within a day if I sent an email. I had a problem with a parking supervisor in 2009. I wrote an email and the head of parking services got back to me next day. apologized profusely and offered me free parking for the next game I went to. I passed on the free parking and let him know my email was just to inform the Mets about the problem. When I had a problem with the people next to me in my old section where my seats were, the Mets got back to me quickly and moved my seats for me. They are responsive.
My problem with them was a few years before that…so it is possible they have improved responsiveness, especially in the new stadium. The first time I was there, I dropped some mustard on a counter and someone was standing there to wipe it up.
Anyone betrays me, I never forget it
I sent letters back in 2007 to everyone from the manager on up, about comping a certain die-hard fan tickets and I received a phone call from someone in the ticket office. I wasn’t expecting a response to my letter, and was grateful that the person took the time to answer my letter.