Hey Mets, Where Is My Money?

I got playoff tickets through the lottery.
 
They billed my card instantly when I bought.
 
They are unable to provide the goods they sold.
 
Why hasn’t my card been credited yet?
 
Yes I am cranky but I’d like an explanation.  
 
I know season plans are getting it credited to their 2009 plan.
 
As far as the Mets are concerned I don’t jave a 2009 plan.
 
If you can bill instantly you can credit instantly.
 
Where is my money?