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Ticket Renewal E-Mail From The New York Mets

I got my snail-mail letter from the Mets last week, now they have followed it up with an email.  I assume they just want to make it easy for me to renew.

Many thanks for your continued support of the Mets. We greatly appreciate your loyalty. With the return of our key players and the necessary changes we will make to our roster, we believe we will field a championship-caliber team in 2010. As Ownership recently said, we demand and expect better, and you deserve better. 

I do not plan to renew.

Also as I have stated before, I don’t want a championship-caliber team…that team might lose Game 7 of the World Series.  My goal is the ring.

To be fair, I recently came across something where the 2009 Yankees were working on building a “championship-caliber” team.

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Five Questions For An Average Mets Fan (Fan #46)

Today’s Five Questions For An Average Mets Fan goes to Clancy.


Hey Shannon

First, love Mets Police. One of my favorite Mets sites, keep up the great work. Saw the questionnaire and love the idea, so …

1. When did you start following the Mets?

My Mom was a Mets fan from day one, so they were always on TV. Baseball started making sense to me in 1972, so that’s when I started watching. My heart was broken on June 15, 1977 and didn’t follow ’em again until 1983.
2. What is your favorite Mets memory?
Johan’s three-hitter against the Marlins last September. The entire season rested on his shoulders and he carried the team – on three days rest and with a bum knee, no less. Greatest performance I ever witnessed. (Seeing Bobby Jones’ one-hitter against the Giants, Game 4, NLDS, 2000, is a close second for me.)
3. What is your worst Mets memory or experience?
1988. Crushed.
4. If you could change one off-field thing about the franchise what
would it be?
Ownership. And ownership. Also, ownership.
5. If you owned the team starting tomorrow, what is the first thing
you would change?
Embrace the fans, celebrate their love of this team, thank them for all the support, recognize the team’s history and what it all means for, and to, the community. Reciprocity works wonders. (The Red Sox owners are masters of this.)


Best to you,
Clancy

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Guest Column: Good Mets Customer Service Experiences

We spend a lot of time around here killing the Mets…here’s a nice guest column from The Media Goon.


I have to say with all the problems the Mets have as an organization they do answer the emails I send them quickly.

The first one was over the summer. I emailed The Mets to complain about one of their parking lot supervisors and the way he talked to me when I called him out on doing something shady with the parking. I went to NYMETS.COM, looked up where it said contact me and after a few prompts emailed away my complaint. 

In the email they ask for your phone number and e-mail address. Now I figured it would be a few days before I received a form letter e-mail saying they were sorry yadda yadda yadda. 
To my surprise, the head of the parking department called me up two hours afterI sent the complaint. He asked for all the info about which lot it happened in, the description of the worker, and what was said to me. 
I was offered his cell phone number to call him the next game I was at for VIP parking to make up for
the incident. I said thank you to him but also that I would never use it because I didn’t e-mail for the sake of a freebie.  I just wanted to let the Mets know what kind of people they hired.

In the mail, I received my renewal invoice for the seats I had at Cit Field last year. I was in left field and I couldn’t see the left fielder at all. That did not bother me too much believe it or not. I was actually pretty happy with my seats. I decided though that I wanted to treat myself to an upgrade. But alas, on the renewal invoice there are no options to upgrade. So I went and contacted the Mets through e-mail again. Two hours later I got a phone call. 
A cheery woman from the ticket office called me to let me know that she put in a request for me to have an upgrade for my seats but can not upgrade me until after December 18th. She said best thing for me to do is re-up my seats and then call them again after the 18th about the upgrade or someone from the office would call me up.If i get the upgrade they will charge me for the difference in ticket prices.
For me that works out pretty good. I am not displeased with my seats, so if i happen not to get the upgrade I will still be ok with the seats I already have.

Maybe if fans start to email the Mets about the things that are wrong with the ball park or jerseys things might actually get changed. I am going to e-mail the Mets to see if they can go really retro with their jerseys. Maybe turn the black jerseys to an ashen grey with orange piping. Yeah I know. That makes as much sense as the new “natural” colored home jersey with the retro black drop shading.


themediagoon.com

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