Why Isn’t Santana Clutch?

MLB.com just emailed me this:
This award recognizes the player who performed his best when the game was on the line, who delivered the walk-off homer or who was there with six-plus strong innings. It celebrates the player who always connects on a two-out hit or is automatic in the bullpen. He is the player that rises to the occasion when his team needs him most. He is clutch.
Your choices:  Berkman, Lee, Morneau, Pujols, K-Rod and Sabathia.  Some are pitchers.  I thought Santana was pretty clutch.   Maybe he doesn’t deserve to win, but he seemed pretty darn clutch to me.
Today is Day 10 of the Mets not refunding playoff tickets.  They immediately charged us.  Why not immediately refund?