Category: mets

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Another Mets ticket experience

I’m fascinated by the ticket office experiences.  Derek writes..

As you seem to have the Mets’ ear nowadays (great work!) you need to write something about what’s going on with the pack/plan presale.
I went in (yesterday) morning to try to get something similar to my Sat+ plan from 09-11  or possibly upgrade to Prom Box.
All that was available for 15 gamer packs was 402 in box, 510 in infield reserved (the border section, 509 is prom reserved) and 503 in prom reserved.  That’s it!  No choosing the side of the ballpark (I’ve always prefered 3b side), no getting closer to the beginning of the price zones, nothing!
I’m not interested in the 20 game plans, but the pickings weren’t much better there either.
For all the fan-friendly stuff they’ve done lately, this is an amazing slap in the face.  Blue uniforms, black uniforms, pink uniforms I don’t really care much if I can’t buy a ticket where I can see 90% of the outfield.
Interesting.  Have you tried calling the ticket rep?  I find them very accommodating.  I know they’re trying really hard..I bet you heard from a rep these last few weeks, give him/her a call.
Seriously folks – CALL YOUR REP BACK I am 100% confident things will work out for you.
…
Update, I heard back from Derek and..
We finally spoke to the rep.  Got a really good upgrade for this year into the prom boxes between home and third base. (we were in the reserves around the same area for 09-11).
After years of bad-to-nonexistant service from ticket reps, it almost comes as a shock.  I’ll have to send a thank you note to the rep later on!
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My Mets ticket experience was different

You will want to entertain yourself with Media Goon’s attempt to buy tickets yesterday and I’d be curious if anyone else had the same experience…but I personally had the opposite experience.

I had laid some ground work with a ticket rep last week and then this morning knocked out what I wanted. A little bit of phone tag, but nothing crazy – I missed a call because I went to unload some coffee – but by the end of it I had my 15 game plan in “my” seats that I really like.

I made a Mostly Saturdays Plan.  I shaved the Saturdays when I know I will be out of town (I do other things than blog and know well in advance that I will be away on a certain weekend), and decided September Saturdays are a hassle because soccer starts.  If the Mets are in a pennant race then they can sell me more tickets.

For the remainder of the games I picked some weekdays that work for me, and because I am cheap I headed toward value games or whatever they are called.

We had a nice twitter debate (I’m @metspolice) yesterday about buying tickets or not.  Some, like me, like having tickets.  Others think we’re supporting some sort of evil regime or something.   It’s an individual choice.  If you like having tickets then buy tickets.  If not, then don’t.  Whatever.

If you’re having trouble just reach out to the Mets.  I can assure you firsthand they are paying close attention to good customer service.

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Faith and Fear in Flushing rules

I got home late last night so this is a quickie post to kick things off.  I loved what Greg wrote yesterday, and as always you should read the entire thing, but I’ll lead with the part about me and the part about a color the Mets used to wear.

But I’m as willing as anybody south of Shannon Shark to kick it to the curb because the kicking represents such a psychic victory for most everyone who cares about the Mets. That “true to the orange and blue” jazz really resonates approximately a generation after few even remembered there was a second verse to “Meet The Mets”. The idea that the Mets stand for something beyond a given number of wins and losses is powerful stuff. We who use our keyboards to occasionally cajole, berate and harp have been flying that particular banner for quite a while. Our parade wasn’t so much virtual as it was invisible where it counted. The Mets gave maybe half a damn as to what their hardcore fans were yelping about.

via Faith and Fear in Flushing.

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Mets 20 Game Plan Tickets: My Odyssey

I know a lot of you that read our site are very anti ticket plan nowadays. Given the economy and the way certain things on and off the field are happening for the Mets, I can understand your feelings. I personally like having my set seats and knowing I have a game this week to go to. If I didn’t have tickets already, I know I can become lazy and go eh, I’ll go next time. So when my former “NEW” ticket rep called me to introduce himself and to let me know he was no handling my account and to say tell me that the Mets were looking into new plan options, and if I put my deposit down at that time, I was guaranteed my seats that I have had for the last two seasons. I, of course said,”Sure. Here is my deposit.”

Fast Forward a few weeks after that, I receive a phone call from my NEW,”NEW” ticket rep. He was calling me to let me know that my Old “New” ticket rep didn’t survive the culling of the 10% in the Mets Offices.  So when the Mets unveiled their new ticket plans, I called up my “NEW” New rep to find out if that affects the seats. He told me not to worry, that I would be one of the first people he called Tuesday morning of the pre sale. Cool I thought.

Now here is the TALE of the TICKET PLAN ODYSSEY of MEDIA GOONICUS

I waited to 10:30 today to see if my “New” New rep would call me. But alas,he didn’t. So as I am at work I dial the Mets ticket office number. I was parked on hold. I got to hear David Wright, RA Dickey, and Ike Davis tell me something repeatedly about being on the METS in 2012 while sandwiched in between “the METS are swamped with calls” messages. I, GOONICUS, was able to pass the first test of being on hold for almost an hour till I got to the second test. The gatekeeper to my “NEW” New rep told me he was on another call and that she would help me. She asked my info and what ticket plan I wanted. She said my seats were unavailable. I told her thats not right. I put my deposit down to hold them for me. She informed me she would have to email the Operations Manager to see if they can get them for me and that either she or my “NEW” New rep would get back to me, anywhere from 20 mins to an hour. I am weary of this ploy but I let it play out.

An hour and a half later goes by. Nothing, nada, zip, zilch. I call back. This time I got a person right away. He transferred me to my “NEW” new rep. Progress? Phone rings and rings. The second gatekeeper voicemail blocks my progress.I leave a message. I call back again 30 mins later. Get a different rep and try again. Same scenario MY SEATS are unavailable. I am getting angry. Goonicus doesn’t like these trials he is being put through.

I call again at 3pm. My anger has grown. I get a person again when I call. I ask for my “NEW”New rep. They say he is on the other line. I respond that I was on hold earlier today for an hour. I can hold for a few more minutes. I hear a voice crackle on the other end. I tell him of my tales of the day. Being on hold, being told that I will receive a call in a certain amount of time, the voicemails and being told I couldn’t have my tickets that I paid my deposit for. He said thats not right. And he apologized profusely. “NEW” New rep put me on hold and talked to his manager. They said they would get back to me by 6pm. I gave in. I said okay. Call me back. I was beaten down and tired from my quest(and from work).Sleep was overtaking me.  I was mentally beaten in battle. I passed out with my phone next to me.

When I woke up at 5:45pm I looked at my trusty weapon(my iPhone), I missed a call! DAMN. I scrambled to call. I got through. “NEW” New rep told me they were able to get me my seats. I was happy about that. He was very apologetic because the first person I spoke to today was supposed to take care of it and she dropped the ball. So after 8 hours, my ticket odyssey was over.

Overall I think the Reps were swamped today. The reduced staff seemed to affect them and I don’t know if the phones being busy was a cause of that or people re upping their plans or both.Maybe people were having the same issues as me with wanting the tickets for the seats they had.  Hopefully it was people re upping. Usually my experiences with the Mets ticket office goes a lot smoother then this. Yes today was frustrating and yes there was a few times I was getting to my boiling point but I didn’t give up. I hope the METS pitching is as tough this year as getting my tickets were today.